In line with actions taken by other utilities, and in an abundance of caution, Algoma Utilities will close its lobby to the public effective Wednesday, March 18th until further notice. According to General Manager Pete Haack, “While many customers choose to visit our office every month to pay tht their bill or to ask questions, we believe it’s in everyone’s best interest to keep their distance and interact in other ways.”
Customers can continue to pay their bills by check using the US mail or the drop box located at Algoma Utilities’ office (left of the front door) or the drive thru window. The Bank of Luxemburg also continues to accept utility payments. Customers are encouraged to use automated bill payment methods such as ACH or to pay their bill on-line at www.algomautilities.com
For any other business or inquiries, please use our website www.algomautilities.com, email us at firstname.lastname@example.org or talk to one of our customer service representatives directly at (920) 487-5556. Thank you for your patience and understanding during these challenging times. We appreciate your business and please be safe.
Customers needing assistance in paying thier utility bill due to the COVID-19 Emergency there are several assistance programs that may be able to help:
Energy Services 223 Ellis St, Kewaunee WI 920-388-0652
Salvation Army - please call 920-924-8643
Please call our office at 920-487-5556 for other existing programs.