People you know. Service you trust, since 1904.

Privacy Statement

Algoma Utilities is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Algoma Utilities website and governs data collection and usage. By using the Algoma Utilities website, you consent to the data practices described in this statement.

Collection of your Personal Information

Algoma Utilities may collect user-provided personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Algoma Utilities may also collect anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by Algoma Utilities. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by Algoma Utilities for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Algoma Utilities website.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Algoma Utilities public message boards, this information may be collected and used by others. Note: Algoma Utilities does not read any of your private online communications.

Algoma Utilities encourages you to review the privacy statements of websites you choose to link to from Algoma Utilities so that you can understand how those websites collect, use and share your information. Algoma Utilities is not responsible for the privacy statements or other content on websites outside of the Algoma Utilities website.

Use of your Personal Information

Algoma Utilities may collect and use your personal information to deliver the services you have requested. Algoma Utilities also uses your personally identifiable information to inform you of other products or services available from Algoma Utilities and its affiliates. Algoma Utilities may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Algoma Utilities does not sell, rent or lease its customer lists to third parties. Algoma Utilities may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Algoma Utilities may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Algoma Utilities, and they are required to maintain the confidentiality of your information.

Algoma Utilities does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Algoma Utilities keeps track of the website and pages our customers visit within Algoma Utilities, in order to determine what Algoma Utilities services are the most popular. This data may be used to deliver customized content within Algoma Utilities to customers whose behavior indicates that they are interested in a particular subject area.

Algoma Utilities will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Algoma Utilities or the site; (b) protect and defend the rights or property of Algoma Utilities; and, (c) act under exigent circumstances to protect the personal safety of users of Algoma Utilities, or the public.

Use of Cookies

The Algoma Utilities website uses "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a webpage server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize Algoma Utilities webpages, or register for Algoma Utilities services, a cookie helps Algoma Utilities to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Algoma Utilities website, the information you previously provided can be retrieved, so you can easily use the Algoma Utilities features that you customized.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Algoma Utilities services or websites you visit.

Security of your Personal Information

Algoma Utilities secures your personal information from unauthorized access, use or disclosure. Algoma Utilities secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

Algoma Utilities will occasionally update this Statement of Privacy to reflect company and customer feedback. Algoma Utilities encourages you to periodically review this Statement to be informed of how Algoma Utilities is protecting your information.

Contact Information

Algoma Utilities welcomes your comments regarding this Statement of Privacy. If you believe that Algoma Utilities has not adhered to this Statement, please contact Algoma Utilities at We will use commercially reasonable efforts to promptly determine and remedy the problem.